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- #Skype for business app mobile calling troubleshoot how to
- #Skype for business app mobile calling troubleshoot install
- #Skype for business app mobile calling troubleshoot update
- #Skype for business app mobile calling troubleshoot upgrade
- #Skype for business app mobile calling troubleshoot license
How to make a phone call from Skype for Business.On right side you can find a video explaining main features including: Use CERN fixed phone number wherever you have access to Wifi (home, business trip, meeting room).Plug headset to your PC/Mac and make calls.Skype for Business/Skype for Business provides softphone features: Voice messages are delivered to CERN mailbox.Information about missed calls are delivered to CERN mailbox.Skype for Business IP Phone provides standard phone functionalities. Moreover it adds integration with CERN calendar and CERN mailbox. People having CERN fixed phone number activated on Skype for Business phone system can use Skype for Business IP Phones and softphones. Skype for Business as a phone application
#Skype for business app mobile calling troubleshoot install
Buy a Skype for Business IP Phone in CERN store, use a headset with Skype for Business application on Windows/Mac or install Skype for Business on a smartphone (iPhone/Android/Windows Phone). Note: Alcatel IP Phones and phone analog devices are not compatible with Skype for Business Phone system. When a phone number is migrated to Skype for Business Phone system then he/she can make/receive calls in several ways: using Skype for Business IP desk phone, application on a PC/Mac or application on a smartphone. The feature to place phone calls on Skype for Business is activated when a CERN landline phone number is migrated to Skype for Business Phone system (see the information below). After installing the application it's possible to use standard features e.g. Still need help? Go to Microsoft Community.All CERN accounts are activated on Skype for Business (formerly known as Lync). Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. For more information, go to the following Microsoft website: This issue can occur if the sign-in information is incorrect, if the device isn't running a firmware version that's supported by Skype for Business Online, or if there's an authentication proxy between the device and the Skype for Business Online endpoint.īefore you contact Skype for Business Online Technical Support, collect log files from the Lyne Phone Edition device. To work together with Office 365, your Lync Phone Edition device must be tethered to a Windows client computer to which a Lync delegate is signed in. Contact your IT department to see whether the network requires an authentication proxy. Lync Phone Edition devices don't support authentication proxies between the device and the Skype for Business Online endpoint. Step 4: Verify that there is no authentication proxy If you don't have a Lync on-premises environment, you must contact the manufacturer of your phone.
#Skype for business app mobile calling troubleshoot update
If you have access to a Lync on-premises environment that's configured for device updates, you can update the device by signing in to the on-premises environment.
#Skype for business app mobile calling troubleshoot upgrade
If your device doesn't have the minimum version installed, you must upgrade your device.
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You may have to scroll down to see the Version field. For the Polycom CX700, tap Advanced on the Home screen, and then tap System Information. To see what firmware version is installed on the Aastra 6725ip, HP 4120, Polycom CX600, or Polycom CX3000, select Menu on the Home screen, and then select System Information.
#Skype for business app mobile calling troubleshoot license
Getting phones for Skype for Business OnlineNote If the user doesn’t have an Office 365 license that enables public switched telephone network (PSTN) dial-in or dial-out and intends to use the device for Voice over IP (VoIP) calls to other Lync or Skype for Business Online endpoints, the minimum firmware level across the devices should be. To view a list of supported minimum firmware revisions, go to the following Microsoft website: Step 3: Check the device's firmware versionĬheck that the device's firmware version is at the minimum level for connection to Skype for Business Online. The Account and User Name fields must be identical.Īccount: Name: ******Note The placeholder represents the user's sign-in credentials. In addition to verifying that the user's sign-in credentials are correct, you should make sure that you enter the Session Initiation Protocol Uniform Resource Identifier (SIP URI) in the following format in both the Account and User Name fields.
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Sign in on your IP desk phone Step 2: Verify the user's sign-in credentials For more help, go to the following Microsoft website:
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The first step is to make sure that you're signing into the device correctly. Step 1: Make sure that you're signing in to the device correctly To troubleshoot this issue, follow these steps. Note The placeholder represents the domain that is used during sign-in. Make sure that your domain was entered correctly. Please verify your sign in address, domain\user name, and password, and then try again.